Terms of service

 

 

1 RETURN POLICY

 

Please contact Kaart Blanche before returning any items. (hello at kaartblanche.com)

We will always try to find a decent solution.

 

You can return the product within 7 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number and a brief description of your case.

 

Kaart Blanche suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Kaart Blanche will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us.

 

1.2 NON RETURNABLE GOODS

 

Several types of goods are exempt from being returned. Gift cards, downloadable software products, some health and personal care items.

 

1.3 SHIPPING

 

To return your product, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You should mail your product to: Kaart Blanche, Ham 174, 9000 Gent, Belgium.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over €25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

2. REFUND POLICY

 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

2.1 REFUNDS

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

2.2 PARTIAL REFUNDS

 

There are certain situations where only partial refunds are granted (if applicable): Cards with obvious signs of use, sleeves that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery.

 

2.3 LATE OR MISSING REFUNDS

 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@kaartblanche.com.

 

2.4 SALE ITEMS

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

2.5 EXCHANGES

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kaartblanche.com and send your item to: Kaart Blanche, Ham 174, 9000 Gent, Belgium.

 

2.6 GIFTS

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

4 INVOICES

 

Invoices should be paid within 15 days of the date of delivery. Your first order should be paid before delivery. Unless expressly agreed otherwise in writing. Any invoice not paid on it’s due date shall legally and without prior notification incur conventional interests of 2% a month – 24% per year. Any registered letter will be charged. Shipping costs in Belgium are €6,50 under 5 KG. If we come to your store for an order below 200 cards a KM fee depending on distance can be charged.

 

5 PROJECTS ON DEMAND

 

Mails are used to make agreements about the projects.

 

Invoices should be paid within 15 days of the date of delivery. Your first order should be paid before delivery. Unless expressly agreed otherwise in writing. Any invoice not paid on it’s due date shall legally and without prior notification incur conventional interests of 2% a month – 24% per year. Any registered letter will be charged.

 

6 CREATION OF GIFS
Kaart Blanche cannot be held responsable for downtime of the platforms Instagram & Giphy.

 

7 CHANGES TO THESE TERMS OF SERVICE

 

We reserve the right to modify our terms of service at any time, so please review it frequently.

 

Changes and clarifications will take effect immediately upon their posting on the website.

 

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

8 GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Belgium.

 

 

9 CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at hello at kaartblanche.com

 

Last review: 01/10/2018