1 RETURN POLICY
Please contact Kaart Blanche before returning any items. (hello at kaartblanche.com)
We will always try to find a decent solution and evaluate case by case.
You can return the product within 7 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number and a brief description of your case.
Kaart Blanche suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Kaart Blanche will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us.
1.2 NON RETURNABLE GOODS
Several types of goods are exempt from being returned. Gift cards, downloadable software products, some health and personal care items.
1.3 SHIPPING
To return your product, we require a receipt or proof of purchase. You should mail your product to: Kaart Blanche / Eskimo fabriek – Wiedauwkaai 23Y – 9000 Gent
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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SHIPPING WITH BPOST
During the week, we post the parcels immediately the next working day. Since 1 January 2019 BPost applies new rates.
Because a lot of parcels were lost and untracked shipments cannot be tracked, we decided to only offer Track & Trace.
Track & Trace = 5,70 euro (1 working day with a code can track your parcel)
Note: in many places we do not always deliver on weekends and Mondays. Sorry, we are not liable for lost or late deliveries.
Please read the FAQ.
2 REFUND POLICY
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2.1 REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
2.2 PARTIAL REFUNDS
There are certain situations where only partial refunds are granted (if applicable): Cards with obvious signs of use, sleeves that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery.
2.3 LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@kaartblanche.com.
3 RETAIL & BUSINESS CLIENTS
3.1 INVOICES
Invoices should be paid within 15 days of the date of delivery. Your first order should be paid before delivery. Unless expressly agreed otherwise in writing. Any invoice not paid on it’s due date shall legally and without prior notification incur conventional interests of 2% a month – 24% per year. Any registered letter will be charged. Shipping costs in Belgium are €5,70 under 5 KG. Shipping cost may vary from the country you live. The shipping cost will always be included in the invoice unless otherwise agreed. If we come to your store for an order below 200 cards a KM fee depending on distance can be charged.
3.2 PROJECTS ON DEMAND
Mails are used to make agreements about the projects & count as proof.
Rights & time of use, re-print and copyright should be specifically discussed and may very case by case.
Invoices should be paid within 15 days of the date of delivery. Your first order should be paid before delivery. Unless expressly agreed otherwise in writing. Any invoice not paid on it’s due date shall legally and without prior notification incur conventional interests of 2% a month – 24% per year. Any registered letter will be charged.
3.3 CREATION OF GIFS / AR FILTERS
Kaart Blanche and it’s team cannot be held responsable for downtime or removal of the designed GIFs / AR Filters of the platforms GIPHY, Instagram, Twitter, etc.
Please check the terms of service of these third party websites.
3.4 USE OF CARD DISPLAYS AND CAROUSELS
In some cases shops can use our card displays and/or carousels as a lease. This is mentioned on the invoice as ‘bruikleen’.
Under no circumstances the card display can be sold or go into bankruptcy. The card displays and carousels remain property of The Fast Life VOF and Kaart Blanche. A warranty of 50 euro can be requested. In case of damage upon return a compensation can be requested.
4 CHANGES TO THESE TERMS OF SERVICE
We reserve the right to modify our terms of service at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
5 GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Belgium.
6 CONTACT INFORMATION
Questions about the Terms of Service should be sent to us by mail via hello at kaartblanche.com
Last review: 01/05/2020
